Business Performance Management

Concept Briefing:

Business Performance Management - BPM is a set of processes that help organizations optimize business performance. Business performance management focuses on business processes such as planning, forecasting and human resource management. It helps businesses discover efficient use of their business units, financial, human, and material resources. Business performance management often uses key performance indicators (KPIs) to assess the present state of business, to prescribe a course of action and to set targets for divisions and managers. Balanced scorecard (BSC) is also widely used as a business performance measurement method.

Business performance management also integrates the company's processes with CRM or ERP. Companies become able to gauge customer satisfaction, control customer trends and influence shareholder value.

Business performance management is seen as the next generation of business intelligence (BI).

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