Business Performance Management

Concept Briefing:

Business Performance Management - BPM is a set of processes that help organizations optimize business performance. Business performance management focuses on business processes such as planning, forecasting and human resource management. It helps businesses discover efficient use of their business units, financial, human, and material resources. Business performance management often uses key performance indicators (KPIs) to assess the present state of business, to prescribe a course of action and to set targets for divisions and managers. Balanced scorecard (BSC) is also widely used as a business performance measurement method.

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Six Sigma

Concept Briefing:

A methodology to manage process variations that cause defects, defined as unacceptable deviation from the mean or target; and to systematically work towards managing variation to eliminate those defects. The objective of Six Sigma is to deliver world-class performance, reliability, and value to the end customer. Starting with manufacturing, today Six Sigma is being used across a wide range of industries like banking, telecommunications, insurance, marketing, construction, healthcare, and software.

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